We are so proud of our staff and all of the great member service that they provide
that we want you to know it too! Here is what our members say about us!
I’ve been with GENCO for a few years now and it is a great place to bank with. Most recently, there was an issue with my loan that had me VERY concerned.
I called customer service and spoke to Jesus who assisted me with correcting the issue and my goodness, he really went above and beyond to help.
He was calm and understanding which I very much appreciate. He listened to my concerns and worked with a loan officer to help find the best solution.
He could have just given me a standard answer but he took so much initiative to help me, he got creative in finding the solution and he deserves to be recognized.
Shout out to the loan officer as well, for helping with the solution. We need more Jesus’ in the world. Thanks GENCO!
Priscilla Smith in Lufkin is my favorite to go to person but yesterday Edith G. and Jesus M. in the call center went above and beyond to help me with a new purchase. People like them is what keeps me giving my business to GENCO, they are doing an amazing job and taking care of business. Greatly appreciate each one of you.
Toni R Gonzalez
I recently got my 2nd auto loan with GENCO and had the pleasure of working with Holly from the Woodway branch. Holly was absolutely superb throughout the entire process. The dealership I bought my car from was dragging their feet with the paperwork for 2 weeks, and Holly kept me updated the entire time. Holly worked tirelessly to make sure I got the best deal and really strived to make sure I understood and was comfortable with every decision.
She really took the time to understand my needs and provided the best support and service.
Fisher N. helped my grandma, who was struggling with her account features, in a very kind and patient manner, and was able to solve our problems quickly and efficiently.
All of the staff at the Lorena GENCO are very kind and lovely to interact with, including Bri and Sam. 10/10 bank much better than my old bank.
Maria R. at the Lufkin branch was so helpful with our Auto loan, she was kind and professional in her customer service with us.
Maria went above and beyond and stayed on the phone while our loan was being processed at the dealer in Tyler on a Friday afternoon/evening. Thank you again Maria
Huge thanks to Miryam Q. at the Woodway branch for assisting our family with buying our daughters first car!
Miryam was knowledgeable and friendly. She always answered our calls timely and was ready to help us anytime we needed.
I have done business with GENCO for several years now and I find that its system makes it quite easy to keep wanting to do business with them for any financial needs.
I have to recognize one of GENCO's Employees EDITH G. who went above and beyond on her birthday to make sure everything was taking care of on my vehicle loan
She took everything into consideration and worked hard to complete everything within less than 24 hours (she even stayed a little later on her birthday to complete my loan!) so my family and I could pick up the truck Today(6/17/23) instead of Tuesday(6/20/23). I am very grateful for her dedication along with the help from JESUS M.
who also help with the process and was very knowledgeable and kept me informed. I will definitely recommend GENCO for any of your financial needs,
you will not be let down specially if either Edith or Jesus take care of you! GENCO's #1 Fan, Valeria Calixtro
Huge thanks to Miryam Q. for assisting our family with buying our daughters first car!
Miryam was knowledgeable and friendly. She always answered our calls timely and was ready to help us anytime we needed.
Maria R. at the Lufkin banch was so helpful with our Auto loan, she was kind and professional in her customer service with us.
Maria went above and beyond and stayed on the phone while our loan was being processed at the dealer in Tyler on a Friday afternoon/evening. Thank you again Maria!
Yudi E. helped me start a savings account for my baby today, she was patient, kind and efficient and so helpful! Thank you!
Crystal is the most professional, knowledgeable and kindest representative I've ever encountered in any profession.
My business will never leave GENCO as long as this professionalism is maintained!
Maria R. is amazing . She really makes you feel very comfortable and explain everything hands down the great....
And the ladies in the Lufkin branch window are very helpful - A Great Place.
Edith was so helpful and so patient with me as I tried to figure out an issue. Long story short, by the end of the call; all of my concerns were addressed and handled.
You rock Edith! Edith deserves a raise, we need more people like Edith in this world!
I have always gotten fantastic service at GENCO. I moved here and had to change financial institutions due to the closet branch being 130 miles away.
I chose GENCO and have not regretted it once. Their customer service is fantastic and they make you feel like family.
I highly recommended GENCO the process to open an account was easy, the customer service was great and i highly recommend
seeing Stephanie she was great and she made sure we understood the process and answered all our questions!
Overall the credit union is great and the employees! if you want to be in and out and leave out with a smile i recommend Stephanie!
We have utilized GENCO for our vehicle loans for YEARS now! They always have the best rates, work with our needs & are super easy to contact. We always work with Lisa Torrez at the Lorena branch, so I highly recommend utilizing her with any of your loan needs! She’s super easy to talk to, chat with & always gets my questions answered in a very prompt amount of time. Even if we don’t start with GENCO for our loans, we always refinance through them. Just utilized them for refinancing our new vehicle loans & that 90 days no payment is a blessing right here at Christmas time!!! Love the fact they are local & I don’t have to deal with banks or personnel not familiar with the area. Easier to have issues handled promptly! Forever & always a GENCO customer!!!
Shout out to the very best of GENCO Woodway branch. My husband and i went to ask questions on refi and Miryam Q.
took control, answered all our questions with no hesitation, and us refinanced! Great asset to GENCO FCU Thank you Miryam.
Edith G. was Excellent. She helped me with my loan process. Took alot of time with me explaining every question I asked. She was great !
GENCO FCU has been there for me since another bank failed me. Whenever, I needed anything their customer service has been impeccable.
I have financed cars through them with very low interest rates and even a grace period on the loan. Thank you GENCO FCU.
Lisa and her team at the Lorena branch are top notch. They are so very helpful and always have my best interest in mind when helping me navigate options. They are super helpful with quickly answering my questions when it comes to my accounts. GENCO Lorena is my bank for life! Thank you Lisa!
First of all everyone at GENCO is very nice.... But mainly and overall I appreciate Kim G. at the Lufkin branch for everything she does for me and my family.
We have numerous family members with loans there. She has always been courteous and professional at the same time. We will always do business with GENCO...
sooo thank you Kim for making our experience great!!!!!
GENCO is the best credit union in our area. The friendly staff is very knowledgeable and will give you exact details about your inquiry with the
many options they provide. They will not push you into making decisions and the rates are the best in our area.
Scott Hedges at the branch on valley miss drive has always been so helpful with whatever needs I have, very prompt, courteous and able to help me.
I would definitely recommend GENCO.
They have helped me with my home loan and automobile. Great interest rates! They are the only place that I would do my banking.
Would definitely recommend GENCO to anybody !! Greeted with friendly staff and the best Rates .
Scott and his team at the Waco GENCO credit union are the best when it comes to all loans out there. I love having a local Waco resident to reach out to anytime I need a loan. Scott at GENCO is my go to person for all my auto loans too. Every time he beats the rate do the car dealerships trying to get me to finance with him.
I just financed my 7th vehicle with him and will continue to do so for years to come. Highly recommend GENCO.
We have been with GENCO for a LONG time. They are very helpful in ALL ways. They go above and beyond.
Travis G. is the man to contact for auto loan needs! I reached out to him with GENCO to obtain financing for my new truck.
He made the process as easy as it gets. All the folks at this CU are awesome.
Sheyla at the Woodway location has helped me with several of my loans and she is super sweet and awesome to work with!
Very helpful and made things smooth! Thank you Sheyla!
Excellent service I've had an account with them for about 12 years now and never really had any issues.
If I ever did have any issues they would always resolve them right away. Thank you Eunice!
I give GENCO a very high rating because of the excellent service I have consistently gotten since the first time I walked in their building.
I have received prompt service and when I needed additional information, Elaine Pena supplied what I requested immediately.
Thank each of you at GENCO for your incredible service and attention to my financial needs.
Tamika at the Waco branch has been handling all my business accounts for the past 4 years. She is absolutely AMAZING at taking care of me
in a professional and timely manner. I could ask for any better service.
Always happy and professional to work with! Thank you for willing to go the extra mile to accommodate all of our needs! GENCO is highly recommended!
Excellent location very friendly and knowledgeable staff, Mrs Holly Mc. at the Woodway branch was all around blessing to me while she assisted with my
mobile banking login and reset she is the pinnacle of what a banking staff should strive to be. Thank y’all so much everything.
I've done business with GENCO for over 10 years now and have always had great experiences. They've worked with us on our day-to-day banking,
auto loans, and home mortgage. They're friendly, responsive, and have competitive rates. I have no problem recommending them to anyone.
We moved to Waco from Cedar Creek & my parents suggested GENCO. We were dealing with Dan H. who has moved on to Mortgages w/another co. We were given Tianna. From the start she has been nothing but professional, kind, empathic, compassionate & a true friend. All I have to do is leave a voice mail to say HELP & she knows exactly what to do. She reviews my account & lets me know what we can do. She is ALWAYS available to speak w/me & assist w/my concerns. When I do come in person, we exchange pictures of family & I've watched her 2 boys grow, grow, grow. Every now & then we see each other at HEB & well, she is just as warm there as she is in business attire. GENCO has been extremely good for us. I work at a financial institution & have clients complain about their service at their bank.
I tell them my experience w/GENCO then give them Tianna's card. They return letting me know that GENCO IS everything I said it was!
All in all, I suggest Genco to anyone who is looking for genuine down home customer service that you can "bank on".
I began banking at GENCO 10 Months ago when I needed an auto loan, their rates are competitive and Scott Hedges was a huge help throughout the process.
He clearly communicated expectations and the necessary information to create the loan.
I have been with GENCO for a long time now, and I absolutely LOVE them. GENCO is my go-to lender when I need a new vehicle. The process of buying a new car is sooooo easy with them. Their communication via email is outstanding! Also, every time I walk in or drive thru they are friendly and helpful. HIGHLY recommend GENCO!
I have used GENCO for the last 18 years. They always provide excellent service and are great to work with!!!!!!
I have been doing business with GENCO for over 20 years. I have always been met with a courteous and friendly staff.
The prompt responses I get form the employees and managers helps to keep me coming back. I also greatly appreciate the easy processes and great rates.
Would highly recommend others to GENCO Federal Credit Union.
GENCO is an outstanding credit union that provides superb one on one customer service from very knowledgeable staff.
A well run organization and they make the lending process seamless. I highly recommend them for all your lending and banking needs.
GENCO is very involved in the community and takes care of their members!
I have been a member for 20 years and appreciate their dedication to customer service. Highly recommended!
I've had experiences with GENCO for 15 years or more, at several branches. Every time, my experience has been amazingly good.
Especially noteworthy are the loan officers. They are professional, knowledgeable, and go above and beyond to be helpful. I'd highly recommend GENCO.
I have used GENCO FCU for my personal banking for about 10 years. I like the fact that when I walk in EVERYBODY seems to be genuinely interested in helping me with whatever I may need. From personal loans to checking and savings I know my bankers, Scott Hedges and Calder D., always make sure I am treated fairly and I get the best deal On terms! I highly Recommend GENCO FCU and my preference is the one on Valley Mills Dr!!!!
I would say after my experience today I will only do service with GENCO. The branch manager Scott Hedges went out of his way to help me out with an issue I was dealing with. He took it upon himself to talk to the body shop I was working with on repairs on my vehicle and the insurance due to an insurance claim I was working through. I received bad experience through the body shop and the employees and he assured me that everything will be taken care off and that I will not have to deal with further threats made by the body shop and he did exactly that. I am so greatly for people like him. I’ve had all my previous and current vehicle financed through genco and I wouldn’t go anywhere else. Thank you so much Scott for everything you did today. I am very grateful for what you did for me today.
I've been with this credit union for 20 years. They've never disappointed me. They maintain a wonderful working crew! Thanks GENCO!💛
I HAVE USED GENCO FEDERAL CREDIT UNION IN LUFKIN, TEXAS, FOR A NUMBER OF YEARS NOW. THEY HAVE ASSISTED ME WITH A CAR LOAN,
AND ARE VERY HELPFUL WHEN I AM HAVING PROBLEMS WITH MY WEBSITE. ALICE AT THE FRONT DESK IS
FRIENDLY AND HELPFUL WHEN YOU NEED TO SEE A LOAN OFFICER. CONNIE LAWSON IS ALWAYS WILLING TO
ACCOMODATE ME WITH ANY PROBLEM OR REQUEST I HAVE. THIS IS MY HOME BANK AND THEY MAKE ME FEEL AT HOME.
These people are wonderful! They have helped me so much! They are friendly! Smart! And happy to help in any way!
I feel I am super looked after and always get the service I want! Thank you GENCO! My whole family is with you!