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Kasasa Protect

Kasasa® is more than awesome rewards. It's also protection.

There's a battle underway for your identity - and fraudsters don't exactly play fair.  Don't be outmaneuvered. Stay two steps ahead with Kasasa Protect.

Employ around-the-clock protection against fraud and ID theft. Kasasa Protect low monthly service fee is automatically drafted from your checking account, so no additional checks to cut, lapses in coverage, or due dates to remember. Kasasa Protect services are provided for a monthly fee of $9.99, or $7.99 if you are a Kasasa account holder. Kasasa Protect is available to a secondary account holder listed on a joint account for an additional monthly fee of $6.99, or $4.99 for Kasasa account holders.

Full-Service Identity Restoration
Get help and resolution the instant fraud occurs. Rest assured a certified specialists can help you file, dispute, and resolve issues with your credit or other vital records.

Dark Web Monitoring
Keep close tabs on your identity online. This personal watchdog scans millions of international sources in real-time, quickly spotting stolen data that could identify you.

Lost Wallet Protection
Cancel and replace all your important documents through one point of contact. Your agent can restore your social security cards, licenses, passports, military ID's, insurance cards even traveler’s checks.

Credit Reporting
Get deep insight into your credit record with a full annual report from Experian. It’s the first step toward fantastic financial health.

Monthly Credit Score & Plotter
Stay on top of your credit with regular online reports. See your score at no extra cost, view trends, and find out exactly what’s moving your number.

24/7 Credit Monitoring
Get notices about important changes in your credit report — including loan data, inquiries, new accounts, judgments, and liens — around the clock.

Ready to activate KASASA PROTECT? Speak to a GENCO Financial Representative TODAY!
  • Call us at 254-776-9550 and lets get started.

GENCO Kasasa Protect Disclaimer

This disclosure contains the rules that govern your optional Identity Fraud Protection And Restoration Services through Kasasa Protect™ and GENCO Federal Credit Union.
Optional Add-On Service: GENCO Federal Credit Union offers Kasasa Protect, an optional Identity Fraud Protection and Restoration Service that includes identity theft, fraud protection and breach resolution through a separate, third party that can be added to your Kasasa Cash®, Cash Back®, Free, First Class, Senior or Student Checking Accounts. This add-on service (a) requires your explicit authorization to add these Identity Fraud Protection Services (‘opt-in”), (b) charges a separate monthly fee and (c) can be cancelled at any time. Kasasa Protect: Identity Fraud Protection and Restoration Services: “Kasasa Protect: Identity Fraud Protection and Restoration Services” collectively includes the following comprehensive services (collectively “Services”): (1) Credit Services: (a) Reports: an annual credit report from Experian; (b) Scores: a monthly credit score from Experian; and (c) Plotter: a visual twelve (12) month history of the consumer’s monthly credit scores from Experian. (2) Monitoring Services: (a) Public Records: Monitors name, address & Social Security Number (SSN) across public records; (b) Dark Web Monitoring: monitors across social networks, chat rooms & black market web sites for personally identifiable information including SSN’s, phone numbers, email addresses, bank account and routing numbers, credit and debit cards, and medical identification numbers, (c) Credit Bureau: monitors for and will provide an email if credit inquiries, new lines of credit, derogatory credit, name changes or changes in address are detected in the consumer’s Experian credit file; Credit monitoring occurs only on the credit file associated with the purchasing consumer, and does not monitor, compare or cross reference the credit file associated with the purchasing consumer to any other credit files maintained by the applicable credit bureaus. 3) Resolution Services: (a) Recovery Services: a professional Identity Recovery Specialist will assist the consumer identify, dispute, expunge any fraudulent activities and (b) Lost Wallet Services: Cancellation & replacement assistance for lost or stolen credit cards and personal documents lost due to loss or identity theft. Terms & Conditions: Kasasa Protect services are provided by CSID a part of Experian Information Solutions, Inc. (“Experian”).

There are two (2) Kasasa Protect terms and conditions, one governing the program’s Services and the other governing the program’s online portal, which you must agree to: (1) Services: Terms and conditions can be retrieved at any GENCO Federal Credit Union branch location (2) Portal: Terms and conditions can be retrieved online by using the following link: (“Portal”). Fees: Kasasa Protect services are provided for a monthly fee of $9.99, or $7.99 if you are a Kasasa account holder. Kasasa Protect is available to a secondary account holder listed on a joint account for an additional monthly fee of $6.99, or $4.99 for Kasasa account holders. Fees will automatically be debited from your account on the third (3rd) of each month. Fees begin on the third (3rd) of the month following your enrollment date and will end one (1) day after GENCO has processed your cancellation request. Changes and Modifications: Kasasa Protect Services, fees and providers are variable and may change, with proper notification from GENCO Federal Credit Union or Kasasa, Ltd. Changes in terms, conditions, services, fees and/or providers, if any will be posted on the Kasasa Protect site located at We encourage you to refer to this site on a regular basis for Services information. Requirements: To utilize Kasasa Protect you must: (1) be eighteen (18) years of age or older, (2) be a resident of the United States or any of its territories, and (3) register and maintain your unique email address (joint account holders must each provide unique email addresses for this service) via the Kasasa Protect online portal. Enrollment: To receive Kasasa Protect Services, you must (1) agree to the Kasasa Protect Services’ Terms and Conditions and (2) establish the Services monthly billing, and (3) provide an accurate email address. Upon completing these three activities you will be enrolled in the program. (“Enrollment”). The date upon which these activities are completed will be your enrollment date (“Enrollment Date”). Verification: Within one (1) business day after Enrollment, Kasasa Protect will provide you with an email that includes a link to and your subscriber number. After entering your subscriber number, you must verify your personal information. You agree to provide accurate, current and complete information about yourself. You agree to not misrepresent your identity. You also agree to maintain and update this information, including your email address on a regular basis to ensure its accuracy.

Failure to provide and maintain accurate and complete information may prohibit your use of the Services or result in errors in information generated. (“Verification”). Portal Alerts and Notifications: Upon verifying your personal information and agreeing to the terms and conditions associated with the Kasasa Protect Portal, you will be able to receive alerts and notifications through the Portal. Email notifications will be sent to the email address you maintain at You understand, acknowledge, and agree that in order to receive the full complement of Services, including receiving Services, Alerts and Notifications via the Kasasa Protect Portal, you must first verify your identity and register and maintain your email address at Availability of Services: All items under these three comprehensive services are available to you as identified below. (1) Credit Services: After verification, you will be able to view all items listed under Credit Services, including credit information and alert details via the Portal. (2) Monitoring Services: All items listed under Monitoring Services will begin upon Enrollment. Viewing of Monitoring Services Alerts is available upon Verification. (3) Restoration Services: All items under Resolution Services are available upon Enrollment. Cancellation: You may cancel your Services at any time by notifying GENCO of your decision to cancel.

You may call GENCO at 254-776-9550 to request cancellation. Written notice to cancel is required and should be sent to GENCO Federal Credit Union P. O. Box 7246 Waco, Texas 76714-7246. Cancellations may take one or more business days to process. When cancelling, your then current month’s fee will not be reimbursed or prorated. The Services’ monthly fee will not be charged the following month after a cancellation request has been processed by GENCO. Closure of Checking Account: Should your checking account be closed by you or GENCO, any add-on products/services associated with that account, including Kasasa Protect, will be also be terminated at the same time. Your then current month’s account and/or Kasasa Protect fees will not be reimbursed or prorated. The monthly fee(s) will not be charged for the month following termination. Legal Notices: (1) Federal Notice. Even without our plan, you have the right to a free credit report from each of the three major credit bureaus through or 877-322-8228, the only authorized source under federal law. (2) GENCO Notice. GENCO shall not have any liability for the accuracy of the information contained in the credit reports provided through these Services’ including any liability for damages, direct or indirect, consequential or incidental. Kasasa Cash, Kasasa Cash Back and Kasasa Protect are trademarks of Kasasa, Ltd., registered in the U.S.A. CSID and Experian are registered trademarks of Experian Information Solutions, Inc.