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Improving Your Member Experience!

We are very excited to announce the replacement of our Bellmead/Lacy Lakeview drive thru! We are upgrading our lanes to feature state of the art digital screens and a new intercom system for easier member interaction. 

We will be under construction the week of May 22nd through May 27th.

If you prefer to visit our lobby during that week we will be offering complimentary 
Member Appreciation refreshments for you! Please come in, say hi, and enjoy our lobby!

Thank you for your patience while we make these improvements.

You are also welcome to visit any of our other Waco locations. Locations

We’re Listening!! Here is your chance to tell us!

GENCO wants to make sure we’re exceeding your service expectations, so we’ve partnered with an independent credit union research firm to allow your voice to be heard and to give you the best member experience. They will be sending a very short 3- minute survey invitation via email to you, our members, from time to time to ask how we’re doing. We appreciate you taking the time to provide your feedback. We promise to read every survey and use your feedback to make continual improvements. 

What you will see in your inbox? Subject line: Thank you so much for (Experience Type) with GENCO Federal Credit Union. Tell us how we did!

We know you have many choices for financial services, and we thank you for your participation and trusting us with your business.

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