e-Statements
(Online Statements)
GENCO now offers you the convenience of viewing your monthly statement online instead of receiving it by mail. If you’re already using our NetBranch online banking service, you’re going to love e-Statement. This free service provides more convenience and is safer than a paper statement, which can be stolen out of your mailbox by an identity thief weeks before you realize it’s missing.
Features:
• Store and view up to 24 months of statements online.
• Statements are available for viewing by the third business day of the month – no more waiting a week or longer to receive it by mail.
• Your prior month statement is only one click away from the current statement – a great convenience for balancing your checking account.
• Access your e-Statement from any computer with internet access – a great plus if you travel frequently or need important information while at the office or on vacation.
• E-Statements can be printed from your home computer if a situation comes up that requires a paper copy.
• Special announcements and advertising messages printed on paper statements can also be viewed through e-Statements.
• Reduce paper clutter and increase the security of your personal information.
To sign up for e-Statement, follow the easy steps in our Frequently Asked Questions (FAQs) section below. When you sign up for e-Statement, you will no longer receive a paper statement. However, you can switch back to paper at any time.
Frequently Asked Questions (FAQs)
Is there a fee for e-Statements?
How do I sign up for e-Statements?
Do I need to have an email address on file with GENCO to sign up for e-Statements?
How do I access e-Statements?
How many statements will I be able to view online?
Will I still receive a paper statement via U.S. Mail if I select e-Statement?
When will my e-Statements be available for viewing?
No Fee For e-Statements
There is no fee for e-Statements to the member. You can view and print statements as often as you would like. You will still have to contact the credit union to request statements that are more than 24 months old and GENCO’s normal fees for research and copies will apply.
Signing Up For e-Statements
You can sign up for e-Statements in one of three ways. Sign up on our website through our NetBranch home banking service, on the phone through our Call Center (254-776-9550 or 800-922-6428) or in person at any GENCO branch.
To sign up online in NetBranch, log in to NetBranch as usual, then click the "Preferences" tab on the left hand side of the page. Scroll down the page and click on "e-Statement Selection," then scroll down and select "Electronic" from the drop down box at the bottom of the page. Click "Ok," then click "Yes."
Email Address Required
To access e-Statements, you must have a valid email address on file with GENCO. If you try to sign up for e-Statements and you do not have an email address in our system, you will automatically be prompted to enter one before you can complete your e-Statements registration.
Number of e-Statements Available Online
There will be 2 years, or 24 months worth of periodic statements available at all times online.
Availability of e-Statements
Your new monthly statement or quarterly statement will be available by the third (3rd) business day of the month following month end. For example, if the month ends on a Monday, your e-Statement will be available online on Thursday of the same week.
Selecting e-Statements vs. Paper Statements
Once you select e-Statements, paper statements will no longer be sent to you via U.S. Mail. You can view, print or save electronic copies of the statement online. And, you can at any time - and at no charge - switch back to paper statements.
Accessing e-Statements
To access e-Statements, you must be enrolled in our NetBranch home banking service and have selected to receive electronic statements. From the Personal Finance page, click on the "e-Documents" button and then click on "View e-Statements." Next you will select the statement date you wish to view, then click the "View" button.
At this point, you can view, print or save electronic copies of the statement.
